PRIVACY POLICY

I. Introduction

We understand the importance and respect the privacy of everyone who uses www.mycliniq.co's Website, Mobile and computer Application and all related services that we may provide. Hereinafter www.mycliniq.co includes the Website, mobile apps, Computer applications, computer programs, software and other connected matters. In this privacy policy "we" or "our" refer to www.mycliniq.co, and we refer the user as "you" and "your".

This policy explains how we collect, process and store any personal data belonging to you, meaning information about you which is personally identifiable such as your name, address, telephone number or email address. Such information is referred throughout this policy as "Personal Information" or "data".

II. Type of Information

We may collect data or information including but not limited to the following information:

• a. Your family and your medical history (past & current), lab reports, scan reports, test reports, x-ray reports, prescriptions details.
• b. Your age, gender, first and last name, birth date, title, zip code/pin code, occupation, industry, company or any other physical address, contact number, email, photographs, videos, graphics or other personal and contact information, family member details and other relevant data and about your use of our services.
• c. Bank details, credit card details, debit card details, payment card details, other financial account details as billing information.

III. The Information We Collect From Other Sources

We may also obtain publicly available information from other sources including internet information, and combine that with information we collect through our Services. For example, we may collect information from our Websites and from our app stores when you download or update our mobile and computer application.

IV. Use of Information

We will use your information including but not limited to for the following purposes:

• i) registering you as a user;
• ii) Send, Submit, share information to medical practitioners, medical experts, doctors of all kinds, lab technicians, para medicals, physiotherapist, Siddha or Ayurvedic doctors, Dentist, Acupuncture practising members and other alternative, ancillary and related groups;
• iii) sending push notifications; facilitating communications;
• iv) for our own legitimate business purposes and needs;
• v) administering your account(s);
• vi) sending you service related communications;
• vii) sending you medical and para medical report;
• viii) sending lab results, test results, scan reports, prescriptions and other allied reports;
• ix) creating medical history and medical data;
• x) creating personal, financial and banking data;
• xi) responding to your requests and feedback;
• xii) contacting you about a submission or a query you have made;
• xiii) analysing and/or improving our services;
• xiv) personalising the way the Website are presented to you online;
• xv) investigate, prevent, or take action regarding illegal activities (including copyright infringement), suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Website or any policies thereof or as otherwise required by law;
• xvi) filtering spam and other inappropriate content from our services;
• xvii) blocking disruptive users and protecting the safety of users of our services;
• xviii) enforcing our terms of service;
• xix) sending you newsletters, offers and promotions relating to our brands and services and special promotions from our trusted partners in accordance with your email preferences;
• xx) managing our email suppression list;
• xxi) seeking your feedback or to contact you in relation to the products and services offered;
• xxii) sending you, from time to time, updates or advertisements including third parties advertisements;
• xxiii) anticipating and resolving problems related to our services;
• xxiv) inform you of any changes to our Website, or to send you additional information about us or our Website;
• xxv) responding to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; Protect and defend the rights or property of www.mycliniq.co or the users of our Website;
• xxvi) in case of merger or acquisition with another company or entity, transfer of information about you to such entity;
• xxvii) allowing you to enter promotions or sweepstakes, if any;
• xxviii) removing, if need be all the personally identifiable information and use the rest for historical, statistical or scientific purposes.

V. Disclosure of Personal Information

You acknowledge and agree that you are aware that any medical information and Personal Information you submit on the Website www.mycliniq.co, may be read, collected, copied or used by www.mycliniq.co, including anonymous visitors and www.mycliniq.co will in no way be held liable for misuse of such information by third parties.

VI. Links to Third Party Websites/Mobile and Computer Applications

Links to third party websites on our Website are provided solely as a convenience. If these links are used, the user will leave our Website. www.mycliniq.co has not reviewed all of the third party sites and neither controls nor is responsible for any of these sites and their contents. www.mycliniq.co does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. Any access of the third party sites linked to this Website is done entirely at the user's own risk. It is your responsibility to review the privacy policies at such third party websites to confirm that you understand and agree with them. It must also be noted by the user that before using the Website or the name www.mycliniq.co on any other page, site, index, reference or display of information relating to www.mycliniq.co or its Website proper accreditation and prior permission must be taken from the concerned authorities, failure to do so shall be considered a violation and may attract legal actions.

VII. Retaining Your Medical and Personal Information

1. www.mycliniq.co will retain your medical and personal information as long as necessary to fulfill the purposes for which it was collected or as needed to provide you with services.
2. We may also retain your information after you have stopped using www.mycliniq.co or closed your account or after we have ceased providing services to you.

VIII. Information Collected

The information www.mycliniq.co collects automatically through our services:

1. Cookies Information:

We may use Cookies and other similar technologies. Cookies are small files which store some information on your computing device that help us to improve our services and your user experience while you enjoy www.mycliniq.co Website and see which areas and features of our services are popular. You can reset your computing device to refuse all cookies or to indicate when a cookie is being sent. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all of our Websites' features. In addition, the www.mycliniq.co website may not function properly if the ability to accept cookies is disabled.

2. Log File Information:

When you use the www.mycliniq.co website our servers may automatically record your use of our service, including the browser you use, the type of version of the computer/mobile OS (if applicable), access times, your device ID, your IP address, certain general information that our application sends whenever a message is sent or received. We may also obtain other automated information including, but not limited to, search terms used to connect to our Website, dates and times of visits, page views and site navigation patterns, geo-location information, links and URLs that refer visitors to our Website.

IX. Protecting Your Medical and Personal Information

a. MyCliniq values the importance of protecting your medical and personal information and other information collected and maintain appropriate safeguards to preserve the integrity and security of your information. We may post a notice on our Website or through our service if a security breach occurs. MyCliniq is not responsible for Act of God.

b. We cannot guarantee any information that you transmit via the www.mycliniq.co Website when accessed over internet (Wi-Fi) network or cellular network will not be accessed, disclosed, altered or destroyed by breach of any of our safeguards.

c. We recommend you take utmost care when connecting over public internet connections including Wi-Fi Hotspots and understand it might not be completely a secure environment and you do so at your own risk.

X. Your Choices

a. If you do not agree with our Privacy Policy or Terms of Service, please delete your account, uninstall any related computer/mobile applications and discontinue use of www.mycliniq.co's service.

b. Your continued usage of our services will signify your assent to and acceptance of our Privacy Policy and Terms of Service.

c. You can contact us anytime to modify, correct or remove information to keep your information accurate and up to date.

d. Any information that you have shared via www.mycliniq.co on any social network or third party platform cannot be amended or deleted by us where it is in the control of that social network or third party platform.

XI. Force Majeure

Means an event beyond the control of the Authority and the Operator, which prevents a Party from complying with any of its obligations under this Contract, including but not limited to:

• a. act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods, power cuts);
• b. war, invasion, act of foreign enemies, mobilisation, requisition, or embargo;
• c. riot, commotion, strikes, go slows, lock outs or disorder, unless solely restricted to employees of the Supplier or of his Subcontractors;

XII. Children's Privacy

Protecting the privacy of every minor is especially important to us. The Website is not structured to attract minor children less than eighteen (18) years. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 18 years. If you are aged under 18, we request that you do not provide us with information relating to you or to others. Please seek the guidance of your parent or guardian before using our services. If you are the parent or guardian of a child who is aged under 18 and you become aware that your child has provided us with information without your consent, please contact us through the Website. www.mycliniq.co will collect and store personal, medical and other data of minor if provided by the legal guardian.

XIII. Changes and Updates to This Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, depending on the specific changes; we may provide you with additional notice or require a renewed consent (e.g. by adding a statement to our Website's homepage or sending you a push notification or email). We encourage you to review the Privacy Policy whenever you access our Services to stay informed about our information practices and the ways you can help protect your privacy.

This privacy policy will help you to make an informed decision about whether to use or continue using www.mycliniq.co services. If you do not agree to our policy, please do not use the www.mycliniq.co website and all related services.

MyCliniq © 2026