CANCELLATIONS & REFUNDS POLICY

1. Appointment Cancellation Policy

MyCliniq operates a 24-hour cancellation policy for all scheduled appointments. This policy ensures that our Medical Officers can manage their schedules effectively and that appointment slots are available for other patients who need care.

        Important: You must cancel any scheduled appointment at least 24 hours in advance to avoid being charged a missed appointment fee.
    

2. Missed Appointment Fee

If you do not cancel a scheduled appointment at least 24 hours in advance, you will be responsible for a missed appointment fee equal to the full fees you would have paid for the scheduled services.

This fee applies regardless of the reason for the missed appointment, including but not limited to:

Forgetting the appointment
Technical issues on the patient's end (internet connectivity, device problems)
Being unavailable at the scheduled time
Not responding to the Medical Officer's call or video consultation request

3. How to Cancel an Appointment

You may cancel your appointment through any of the following methods:

Through the MyCliniq mobile application or website
By emailing support@mycliniq.co
By calling our helpline at +91 99417 87854

Please ensure you receive confirmation of your cancellation. The cancellation is only effective when confirmed by MyCliniq.

4. Refund Policy

Refunds for fees paid for MyCliniq services are handled on a case-by-case basis and are subject to the following conditions:

        Refund Discretion: You may receive a full refund or partial refund of your fee at the sole discretion of your treating Physician based on the circumstances of your case.
    

Circumstances that may be considered for refund include:

Technical issues on MyCliniq's end that prevented the consultation from taking place
Unavailability of the scheduled Medical Officer without prior notice
Medical emergency situations (supporting documentation may be required)
Other extenuating circumstances as determined by the treating Physician

5. Refund Request Process

To request a refund:

Contact our support team at support@mycliniq.co within 7 days of the scheduled appointment
Provide your appointment details and reason for the refund request
Include any supporting documentation if applicable
Your request will be reviewed by the treating Physician
You will be notified of the decision within 5-7 business days

6. Refund Processing

If a refund is approved:

Refunds will be processed to the original payment method used
Processing time may vary depending on your bank or payment provider (typically 5-10 business days)
You will receive confirmation once the refund has been initiated

7. Non-Refundable Situations

The following situations are generally not eligible for refund:

Missed appointments without 24-hour advance cancellation
Dissatisfaction with medical advice or diagnosis (as Medical Officers exercise independent professional judgment)
Failure to follow up on recommended treatment or advice
Change of mind after the consultation has taken place

8. Rescheduling

As an alternative to cancellation, you may reschedule your appointment subject to availability. Rescheduling requests made at least 24 hours in advance will not incur any fees. Contact our support team to reschedule your appointment.

9. Exceptions

MyCliniq reserves the right to make exceptions to this policy in extraordinary circumstances. Such exceptions are made at the sole discretion of MyCliniq management and do not set precedent for future cases.

10. Governing Law

This Cancellations & Refunds Policy is governed by the laws of India. Any disputes arising under this policy will be subject to the exclusive jurisdiction of the courts located in India.

11. Contact Us

If you have any questions about this Cancellations & Refunds Policy, please contact us:

12. Policy Updates

MyCliniq reserves the right to update this Cancellations & Refunds Policy at any time. Changes will be effective immediately upon posting on the website. Your continued use of MyCliniq services after any changes indicates your acceptance of the updated policy.